Complaints & Disputes

Let us know

If you are unhappy with our service please contact us and let us know. It is through your feedback that we are able to review and improve the service we provide.

We are committed to addressing any complaints as fairly as possible and within a reasonable time. If you are dissatisfied with any aspect of our service, please contact us and we shall do our best to resolve the problem as quickly as possible. We operate a complaints procedure to help ensure that any complaints are dealt with to your satisfaction:

You can phone us on 0800 006 2 006

Our customer service team will do all they can to resolve any problems while you are on the phone. If your problem cannot be resolved during the phone call we will agree a course of action with you.

You can contact us by email

Email us at We aim to reply to you as quickly as possible.

As soon as we become aware of your complaint we give it a complaint reference number. If you are unhappy with the way in which your complaint has been handled you can ask for it to be escalated. Escalation may happen immediately if you are on the phone or we shall arrange for a manager to contact you.